RETURNS POLICY

 

Online Shopping (Terms of Service) and Refund Policy

Terms of purchase

By buying on Wickedwandas.ca and/or using its products and services you acknowledge that you have read the sections Online Shopping and Return Policy and you agree that you will be bound by the terms and conditions set out therein.

This policy governs all transactions regarding products and services including but not limited to goods, workshops, gift certificates and events officially sponsored and host by Wicked Wanda’s Inc.


Your use of products and services after the posting of any changes to Wickedwandas.ca confirm your acceptance of any such changes. If you don’t agree to the terms of any changes, please discontinue using these products and services and immediately notify wickedwandas.ca of the termination of this agreement at info@wickedwandas.ca.  This action will not terminate any in current warranties on goods that you have purchased prior to this change. The effect on any workshops or subscriptions or gift certificates is further clarified in our Online Shopping and Return Policy document and is an annex to this document.

 

Online Shopping and Return Policy

 Shipping methods:

First and foremost, we understand that discretion is important to our customers. All orders are packaged in a plain package or bubble envelope. Our company name does not appear on the boxes and the return address on the shipping label is WW Inc.

Please double check your email address during checkout to receive your invoice and tracking number. For any changes to a shipment, please contact info@wickedwandas.ca with your full name and order number. Our team will contact you via email once your order is ready.

Shipping Security:

Our default carrier is Canada Post. Tracking numbers are sent via email the day the order is shipped. If you request a shipment without a signature, you will be releasing Wicked Wanda’s Inc. and Canada Post from all liability for the package after delivery.

We offer in-store pickup for items or orders.

Shipping Costs:

We ship at a flat rate of 15$ CAD from coast to coast. Local delivery for Ottawa/Gatineau region is available for $25.00 at checkout. For international customers the flat rate is $25 CAD.

Please note that we cannot anticipate any additional taxes or importing regulations your country may have. Orders over $99 will be eligible for free expedited shipping within Canada only.

Delivery Times:

We currently use Canada Post Expedited shipping and always use tracking. (approx. 3-5 business days within Canada)

Please note that these times are an estimate and do not include the time needed to process and fulfill your order. Events such as severe weather or postal disruptions may impact delivery time beyond our control. During holiday or any peak seasons, deliveries may experience delays - so plan accordingly. WE NEVER back order your order or any part of it. If we mess up on our stock levels, you gain not us.

Processing Times:

We operate Monday-Sunday, please check our website for our current business hours. We do not fulfill or ship orders on weekends or statutory holidays. Any orders placed over the weekend will be processed the following Monday (or Tuesday, if there is a holiday).

If there is any issue that will cause an unreasonable delay to your order (see below), a customer service representative will be in touch with you. If you wish to cancel an order, please reach out to us right away, as we fulfill orders as soon as possible. If your order has already shipped it cannot be cancelled.

Backorders:

Our policy is we don’t do back orders, your time is as important to us as our own and all items seen are currently in stock. 

Return to Sender:

In order to avoid a parcel being marked for return, please ensure the address provided at checkout is correct. You may also wish to confirm the address when you receive your order confirmation notice. We have several procedures regarding returned parcels:

If the item is returned to sender due an addressing error on our part, we will re-ship the item to you at no cost. If the item is returned to sender due to an addressing error with the information provided (or an order shipped before notice to cancel was received), we can re-ship the item or cancel the order. We do charge a reshipment fee in this case. If the order is cancelled, it will be refunded. Please note that we do not refund any shipping costs. If the item is returned to sender despite a correct address, there may be an issue within Canada Post's system. In this case, we will reship to a nearby post office to avoid the issue reoccurring.

Returns:

For health and safety reasons, all sales are final. Once products have left our store, they are considered used and cannot be returned. So all our customers have the peace of mind that products are brand new.

Our goal is to ensure that you are a satisfied customer. If you experience any issues or concerns please email us at: info@wickedwandas.ca

Payments

At the time of purchase, you will be directed to the "Payment" section. We accept Visa , MasterCard , American Express and PayPal and for our Canadian clients Interac Epayments. All prices on our website are in Canadian dollars (CAD$).