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RETURNS POLICY

Online Shopping (Terms of Service) and Returns Policy

Terms of purchase

By buying on Wickedwandas.ca and/or using its products and services you acknowledge that you have read the sections  Online Shopping and Return Policy and you agree that you will be bound by the terms and conditions set out therein.

This policy governs all transactions regarding products and services including but not limited to goods, workshops, gift certificates and events officially sponsored and host by Wicked Wanda’s Inc.


Your use of products and services after the posting of any changes to Wickedwandas.ca confirm your acceptance of any such changes. If you don’t agree to the terms of any changes, please discontinue using these products and services and immediately notify Wickedwandas.ca of the termination of this agreement at info@wickedwandas.ca.  This action will not terminate any in current warranties on goods that you have purchased prior to this change. The effect on any workshops or subscriptions or gift certificates is further clarified in our Online Shopping and Return Policy document and is an annex to this document. 

Online Shopping and Return Policy

Shipping methods:

First and foremost, we understand that discretion is important to our customers. All orders are packaged in a plain package or bubble envelope. Our company name does not appear on the boxes and the return address on the shipping label is simply WW Inc..  Our system of invoicing and payment is paperless with the Ottawa only exception of the delivery staff having a printed sheet with the order and delivery information on it. This paper is handed to you for destruction with your order. Deliveries are always scheduled.

Please double check your email address during checkout to receive your invoice and tracking number. For any changes to a shipment, please contact info@wickedwandas.ca with your full name and order number. Though not mandatory except with international orders, to include your phone number, it is highly recommended. We contact you via email once your order is ready and then follow up with a discrete text message (Never a phone call) simply stating that your order from downtown Ottawa is ready for you. A third attempt is made via email the following day.

Shipping Security:

Our default carrier is Canada Post. Tracking numbers are sent via email the day the order is shipped. If you do not receive this email within 2 hours of your receive confirmation that we have completed your order, please reach out to us and we will provide the number to you. All of our shipments require a signature by default. If you request a shipment without a signature, you will be releasing Wicked Wanda’s Inc. and Canada Post from all liability for the package after delivery. We advise keeping this feature for your protection.

For additional security and discretion, we are able to ship items directly to a post office location. You can request a specific location via email (if available), or request that we Card for Pickup (a nearby location will be chosen by the carrier). For enhanced security, orders may be shipped to the post office closest to you by default on orders exceeding $1000 CAD.

At this time, we still offer in-store pickup for items or orders. Parcels and items can be returned to our store location until the Federal Guidelines allow for a fully opened community.

Shipping Costs:

We ship at a flat rate of 15$ CAD from coast to coast. For Ottawa local only orders we offer a hand delivery of your product to your door at no additional cost. For international customers the flat rate is $45 CAD, should there be any additional fees, a customer service representative will be in touch prior to shipping your order.

Please note that we cannot anticipate any additional taxes or importing regulations your country may have. Orders over $75 will be eligible for free expedited shipping within Canada only. If you wish to change the method of shipping you selected at checkout, please contact us prior to shipment. After fulfillment this cannot be changed.

Delivery Times:

We currently use Canadapost Expedited shipping and always use tracking. (approx. 3-5 business days within Canada)

Please note that these times are an estimate and do not include the time needed to process and fulfill your order. Events such as severe weather or postal disruptions may impact delivery time beyond our control. During holiday or any peak seasons, deliveries may experience delays - so plan accordingly. WE NEVER back order your order or any part of it. If we mess up on our stock levels, you gain not us. We will ship the balance of the order as per usual, refunding the balance. When we receive your item you will receive an offer to purchase it at 15% off and free shipping the web code supplied to you will be non-transferable but will remain valid for 6 months after we send you the purchase offer. . It the most basic terms if you see it on our website then our staff can have it ready for pickup within minutes of your order. Not days or sometimes not at all like some of our competitors do.

Processing Times:

We operate Monday-Saturday, please check this site for our current business hours. We do not fulfill or ship orders on weekends or statutory holidays. Any orders placed Friday afternoon or over the weekend will be processed the following Monday (or Tuesday, if there is a holiday).

Our top priority is getting your order processed and at your door as soon as possible. All orders placed before 9 AM will be processed same day and shipped out if possible. Any orders past 9 AM will be processed depending on availability and order volume.

If there is any issue that will cause an unreasonable delay to your order (see below), a customer service representative will be in touch with you. If you wish to cancel an order, please reach out to us right away, as we try to fulfill as many orders same-day as possible. If your order has already shipped, you will receive a notice as soon as it has been delivered to the post office not when the waybill is printed, it cannot be cancelled after this point.

Backorders:

Our policy is we don’t do back orders, your time is as important to us as our own and all items seen are currently in stock. 

Return to Sender:

In order to avoid a parcel being marked for return, please ensure the address provided at checkout is correct. You may also wish to confirm the address when you receive your order confirmation notice. We have several procedures regarding returned parcels:

If the item is returned to sender due an addressing error on our part, we will re-ship the item to you at no cost. If the item is returned to sender due to an addressing error with the information provided (or an order shipped before notice to cancel was received), we can re-ship the item or cancel the order. We do charge a reshipment fee in this case. If the order is cancelled, it will be refunded. Please note that we do not refund any shipping costs. If the item is returned to sender despite a correct address, there may be an issue within Canada Post's system. In this case, we will reship to a nearby post office to avoid the issue reoccurring.

Returns:

These policies are for online and in store purchases. Please note: Wicked Wanda’s will happily assist you with your order before , during and after your purchase ,  All online claims must either be e-mailed to info@wickedwandas.ca or phone us directly at 1-613-820-6032 during business hours.. Our goal is to ensure that you are a satisfied customer and Wanda herself will see to it that you are if one of her staff cannot resolve your concerns.  When you receive your package, check to ensure there is no carrier damage. If the parcel is damaged and you believe this may have affected the items inside, please keep the parcel sealed and mark it return to sender. It can be dropped off at any Canada Post location and returned to us. Once a parcel is received, signed for, and opened it is no longer eligible for return.

 Should there be any issue with the contents within your parcel, please contact our staff right away either by email , telephone or by visiting the shop. Any issues reported within15 days of receipt will be handled by our team. Upon receipt at our facility we will inspect it and if the item was damaged in transit we will either offer you an exact replacement or if none of your item is in stock at that time will offer you a full refund including shipping costs in the method you used to purchase the item. If this is impossible for any reason it will be sent to the Canadian financial institution of your choice in the form of an Etransfer. In the case of us being unable to ship the exact item replacement a  web code will be issued to you valued at 20% of the pretax value of the item we were unable to replace. This code will be valid for 6 months after it is issued to you.

Due to the intimate nature of most of the products we sell, all sales are final, and we do not accept returns except in the case of defective goods. Damage in transit must be reported to us within 15 days of receipt of your package. Lingerie or any garment that covers an intimate area is not returnable by law (this includes panties, teddies, bras, bikinis, etc.). If you have questions regarding sizing, send us an email or call us prior to purchasing and we will  to help you select the right size for you.

In the case of an item issue, we can try to troubleshoot for you. Many of the electronic items we sell are covered by warranties. Reach out to our staff and they can help direct you to the appropriate place to register your product and make a claim. Please note that we are not responsible for any damages or defects caused by the customer and will not deal with goods that have been used. All claims will be handled on a case by case basis and will be up to the discretion of Wicked Wanda’s Inc.

Payments

At the time of purchase, you will be directed to the "Payment" section. We accept Visa , MasterCard , American Express and PayPal and for our Canadian clients Interac Epayments. All prices on our website are in Canadian dollars (CAD$). Please see our privacy policy on how we protect all data either collected from or entered into our system directly by you. We take your right to privacy very seriously.