Shipping policy

Last updated: 07/16/2026

This policy covers how we get your order to you. It forms part of our Terms of Service. For what happens when something arrives damaged or faulty, see our Return & Refund Policy.

Discretion first

We understand that discretion matters. Every order goes out in a plain box or bubble envelope. Our company name does not appear on the outside, and the return address reads simply WW Inc.

Our invoicing is paperless. The one exception is local Ottawa delivery, where our driver carries a printed sheet with your order and delivery details — that sheet is handed to you with your order, for you to destroy.

When your order is ready, we email you. If we follow up, it is a discreet text message saying only that your order from downtown Ottawa is ready. Never a phone call. A third attempt goes by email the following day.

Where your order ships from

Our range is larger than our shop floor, so we hold stock in two places:

  • Our store — 327 Bank Street, Ottawa, Ontario
  • Our warehouse — Burnaby, British Columbia

Everything listed on wickedwandas.ca is genuinely in stock in one of them. We do not backorder and we do not list things we cannot send you. Each product page tells you where yours is coming from.

If your order includes items from both locations, it may arrive as more than one parcel. You are never charged more than once. The flat rate below is per order, not per parcel, and we absorb the difference.

Shipping within Canada

We ship to any territory across Canada.

  • Standard shipping: $20.00 CAD flat, coast to coast
  • Orders $125.00 and over: free standard shipping
  • Estimated delivery: 3–9 business days, depending on your location

The flat rate does not change with distance. Whether your parcel travels across town or across the country, and whether it comes from Ottawa or Burnaby, you pay the same.

Canada Post calculated rates may also be available at checkout if you would prefer a different service.

Local delivery in Ottawa

If you are in or around Ottawa, we can bring your order to your door the same day. Choose it at checkout.

  • Up to 25 km: $20.00 CAD
  • 25 km to 35 km: $30.00 CAD

There is no minimum order. Deliveries are always scheduled — we will not turn up unannounced.

Please note:

  • Local delivery is a separate service from standard shipping, so the $125 free shipping threshold does not apply to it. Same-day delivery is $20 or $30 by distance, whatever your order value.
  • It is available on items stocked at our Bank Street store only, not on warehouse items.
  • It runs weekdays only — not weekends, not statutory holidays.

If you need something outside those hours, ring us. We are flexible and we would rather work something out than turn you away.

In-store pickup

Collecting your order at 327 Bank Street is free, and orders are usually ready within 4 hours.

Bring your confirmation email when you come. Pickup is available on items stocked at the store, not on warehouse items.

Shipping to the United States

We ship to the United States. We do not currently ship anywhere else.

  • International shipping: $25.00 CAD flat

Duties and import fees

Orders shipped from Canada to the United States may be subject to duties and import fees, regardless of order value. The rules changed in 2025 when the United States ended duty-free treatment for low-value imports, and they have continued to change since.

Where duties and taxes are calculated at checkout, that amount is remitted on your behalf to U.S. Customs. Wicked Wanda's does not keep or profit from these charges.

Duties and import fees are set by U.S. Customs and Border Protection, not by us, and vary by product category, value, and destination. Because this area has been changing frequently, we recommend checking cbp.gov for current rules if you want certainty before ordering. If you have a question about your specific order, ring or email us and we will tell you what we know.

This applies to all US customers ordering from Canadian businesses, not just to us.

Processing times

We pack orders every day, including weekends. If you can see it on the site, it is in stock and we can have it in hand quickly.

What we cannot control is Canada Post, which does not collect or move parcels on weekends or statutory holidays. So an order packed on a Saturday leaves on Monday.

Delivery estimates do not include the time we take to process and pack your order. Severe weather, postal disruption, and peak seasons can push things out beyond our control — plan accordingly around holidays.

No backorders

We do not backorder. Your time matters as much as ours, and everything you can see is in stock.

If we get our stock levels wrong, that is our problem, not yours. We ship the balance of your order as normal and refund the missing item in full.

Tracking

Tracking numbers are emailed on the day your order ships. If you have not received one within a couple of hours of your order being marked complete, get in touch and we will give it to you.

Please double-check your email address at checkout so your confirmation and tracking reach you. A phone number is optional for Canadian orders and required for US orders, but we recommend giving one either way — it helps if a delivery runs into trouble.

Signature on delivery

All our shipments require a signature by default. We recommend keeping it — it is your protection as much as ours.

If you ask us to ship without a signature, you release WW Inc. and Canada Post from liability for the parcel after it is delivered.

Shipping to a post office

For extra security and discretion, we can send your order directly to a post office rather than your home.

  • Request a specific location by email, if it is available.
  • Or ask us to Card for Pickup, and the carrier will choose a nearby location.

Orders over $1,000 CAD may be sent to your nearest post office by default, for security.

Changing or cancelling an order

Tell us as soon as you can — we pack quickly.

To change a shipping method after checkout, contact us before your order ships. Once it has been fulfilled, the method cannot be changed.

For anything else about your address or delivery, email us with your full name and order number.

Parcels returned to sender

Please check your address at checkout and again on your order confirmation. What happens if a parcel comes back is covered in our Return & Refund Policy.

If something arrives damaged

Contact us and we will fix it — a replacement or a refund, at no cost to you, and in most cases without you needing to send anything back. See our Return & Refund Policy.

Questions

Related policies

This policy is published by WW Inc. and applies to orders placed on wickedwandas.ca.